Sure! Every shipment comes with a 30 day money back guarantee. As long as the product has not been installed and is still in the original packaging with no damages we will accept any returns within 30 days of your purchase date. Please note shipping will be covered by the customer if you would like for us to schedule the return shipment for you, shipping cost will be deducted from your refund.
All of our products come backed with a limited one year in stock parts seller warranty. All products come with a limited one year parts warranty. This limited one year parts warranty expires one calendar year after the item is purchased. This warranty only covers stock replacement parts/accessories. Non-stock replacement parts may be shipped but are subject to availability. If a non-stock replacement part is damaged or in need of replacement the customer must first ship the part they are requesting back to the seller. Once the seller has received the damaged part a replacement will be sent in its place. Glass doors and walls are not covered by the limited one year parts warranty or the 30 day money back warranty. Any damaged glass doors or walls will only be covered if they are reported during the 7 day damage return period. Any request for glass doors and walls after this damage return period must be purchased, including shipping costs, and are subject to availability. Send all returns via UPS or USPS and include the required tracking numbers, insurance and signatures. All returns and replacements must start with an RGA request (return goods authorization) made to the seller from the customer. To ensure customer satisfaction, all of our products are backed by a limited one year parts warranty unless stated otherwise.1001 NOW will gladly replace or assist in the repair of any defective merchandise when a claim is made before the stated period of one (1) year. A refund will only be given if the defective product is no longer in stock for replacement. All claims are subject to approval by 1001 NOW.
A very common cause of showers causing large water flooding is high water pressure. Our recommended water pressure for our showers is between 30 and 40 PSI. If your water pressure is set too high this may result in the hose connections bursting and flooding your home.
Make sure that the shower was connected to the correct electrical specifications of 30 amp GCFI breaker, 110 volts using 10 gauge wire. If anything else is used this will cause the steam generator to be severely damaged, sometimes to a point beyond repair.
Another culprit can sometimes be running the steam generator without any water in the system. It is essential to have to water hooked up and running in the shower before first using your steam generator. If water is not in the system during use it will cause the steam generator for burn out.
There could be multiple issues causing this leak. The first could be that there is a loose hose at the valve connection that needs to be tightened. Another issue could be that the valve cartridge is loose and needs to be tightened as well.
The shower's control panel is not broken it is simply entering a automatic locking mode. To avoid accidental button pushing during normal use the control panel enters a lock mode after 10 seconds of inactivity. To exit the lock mode simply hold down the lock button for more than 2 seconds.
Don't worry there is no need to make any modifications to our High Gloss Vanities, there is an opening in the back of the vanity as wide as the cabinet and 9 ½" tall giving you plenty of room to connect the vanity to your home's plumbing.